Legal
Privacy Policy
This policy explains how Level Up Performance (Level Up Performance App Inc., "we", "us"), based in Toronto, Ontario, Canada, collects, uses and protects information when you use our website and apps. We follow Canada's privacy law (PIPEDA).
Data we collect
- Account information: name, email address and sign-in details (including Google or Apple sign-in).
- Performance data you enter: training plans, practice, workouts, meals, round stats, journals, game plans and round plans.
- Photos you upload: scorecards, round sheets and schedules you choose to have read.
- Voice entries: what you say when you use voice entry, converted to stats.
- Team and trainer data: the team or trainer you join and what you share with them.
- Payment information: handled by our payment processor (Stripe); we do not store full card numbers.
- Sign-up source: if you arrive from a campaign or referral link, the campaign source and referral code.
- Device and usage data: basic technical logs (such as errors and sign-in times), a random device ID stored in your browser to limit code abuse, and your push-notification settings. We don't use advertising trackers.
How we use it
- To provide the app, including plans, stats, team features and AI answers based on your saved data.
- To process subscriptions and trials.
- To keep the service secure and improve it, including improving our AI tools with de-identified data (see below).
- To contact you about your account.
We do not sell personal information.
AI providers
AI answers and photo reading are processed by AI models from OpenAI and Google (Gemini), accessed through our AI service provider (Lovable's AI gateway). Voice entry and read-aloud audio are processed by ElevenLabs (speech to text and text to speech). Only the data needed for a request is sent. These providers process it to answer the request under their own terms.
Minors
You must be 13 or older to create an account. We don't knowingly collect information from children under 13; if we learn we have, we delete it. High-school recruits who fill in a coach's questionnaire are asked to do so with a parent or guardian if they're under 18, and can ask for their details to be removed at any time.
Coach and trainer access to athlete data
When you join a team, your team's coaches can see:
- your name, team (men's or women's), graduation year and profile photo;
- your rounds and scores, including round stats;
- your practice plans and practice results, and your workouts;
- your pre-round, post-round and post-tournament entries, including what you write in them;
- which days you did mental training, meditation or gratitude, and how many of each day's planned items you checked off.
Coaches do not see what you write in your journal, mental training, gratitude or meal entries, or the details of your daily schedule. Coaches see only their own team's players, and a coach set to one team (men's or women's) sees only that team. When you connect to a trainer, the trainer can see the workouts they assign and your progress on them.
Subscriptions and trials
Payments, trials and cancellations are processed by Stripe. See our Terms for billing details.
Trainer payments
When clients pay a trainer through the app, payments go through Stripe to the trainer's connected account, and Stripe shares the information needed to process the payment.
Third-party booking and email services
If you book a demo, your booking details (such as name, email and chosen time) go through a third-party scheduling service (Calendly) under its own privacy policy. Account and team emails are sent through our hosting provider's email service (Lovable).
Account deletion and retention
You can delete your account in Settings at any time. When you do, we:
- delete your login, name, email, profile photo, photos, voice recordings, notes, reflections, journals, meals and messages;
- cancel your own paid plan right away (a team's plan isn't affected; you simply leave the team);
- keep a de-identified copy of your golf and training numbers (such as round stats, practice results and workouts) with your name, email, IDs, free text and exact dates removed, so it can't be linked back to you. We use it only to improve our tools.
You can also edit or delete individual entries at any time. Backups are kept for up to 30 days. Payment records are kept as long as tax law requires (usually 7 years in Canada).
Where your data is stored
Our hosting, database and service providers may store and process data outside Canada, including in the United States, where it may be subject to local laws.
Health disclaimer
Level Up Performance provides training and planning tools and is not medical advice. Consult a qualified professional before changing your training, nutrition or health routine.
AI disclaimer
AI responses may be inaccurate or incomplete. Use your own judgment and that of your coach or a qualified professional.
Your rights
You can ask to see, correct or get a copy of your personal information, or withdraw consent, by emailing us. Most of it you can view, edit, export or delete yourself in the app. If you're not happy with how we handle a privacy request, you can complain to the Office of the Privacy Commissioner of Canada.